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Player’s winnings have been delayed.
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Player’s account was frozen after a deposit.
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The player’s account got closed.
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Despite our efforts to confirm this with the player, there was no response, leading us to reject the complaint. Initially, we closed the complaint as ‘Unresolved’ because the casino failed to reply in the provided time frame. The player from Portugal has requested a withdrawal prior to submitting this complaint. The player from Italy had deposited money using aviator mostbet a Revolut Visa card at Mostbet, but the deposit had not reflected in the casino account. Despite having the transaction proof from his bank, the player’s issue had not been addressed by the casino’s support chat. The player from Portugal had had difficulties with the Mostbet betting house regarding the crediting of a first deposit bonus and 120 free spins.
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Player’s struggling to withdraw her winnings.
Despite having successfully completed all verification processes, his withdrawal had been pending for over 60 days without a valid reason being provided. The player had focused on sports betting and accumulated winnings without bonuses. The casino had only provided a standard response without any explanation for the delay. Despite the Complaints Team’s efforts to investigate and resolve the issue, the player had failed to respond to further inquiries.
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Unfortunately, after receiving the refund, the player encountered another issue. However, we did not consider the issue to be relevant for a refund, so we rejected the case. The player from Thailand had his account blocked without further explanation. The player from Thailand is experiencing difficulties with an attempt to withdraw a relatively small amount of 5,020 THB in winnings. The player from Sweden participated in Mostbet Casino, where after several deposits and experiences with the games, his account was suddenly frozen.
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Despite attempting to reset the password and completing a video verification process, he could not access or withdraw his $330 balance. The Complaints Team had highlighted concerns regarding the prolonged verification process and the casino’s lack of communication, indicating signs of intentional stalling. Consequently, the complaint was closed as unresolved, and the player was advised to contact the relevant licensing authority for further assistance. The player from Poland faced repeated account freezes after completing a two-month KYC procedure.
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We closed the complaint because the player didn’t reply to our questions. The deposit was credited to the player’s account, but he stopped responding to the complaint and it was closed as “rejected”. The player from Brazil had faced difficulty in withdrawing winnings due to recurring site malfunctions and suspicions of fraud.
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Following this advice, the player was able to successfully withdraw 950 USDT from the casino. The issue had therefore been resolved with the assistance of the Complaints Team. We give this casino a bit of a lower score on our rating as it is a relatively young offering, which could indicate that the whole thing is just a marketing stunt. The casino uses the software of Golden Gate and is licensed and regulated by the Gambling Commission. Having an online casino license from the Curacao gaming regulators allows the casino to operate a casino in the jurisdiction of whatever country you are playing from.
